Terms & Conditions

1. ACCEPTANCE OF BOOKINGS & CANCELLATIONS
• All training reservations made via telephone​ or email​ are officially
  accepted and registered by Modus Training Services Ltd as firm bookings.
• Modus Training Services Ltd reserves the right to cancel or reschedule any course,
  ensuring customers are notified at the first available opportunity. Bookings made
  prior to any pricing or course structural changes will be honoured.
• Due to instructor schedules are strictly allocated​, secured in advance​ and difficult to fill at short-notice, any​ cancellation or amendment of a firm booking given with less than seven (7) working​ days' written notice prior to the course commencement date will be subject to​ payment in full (100%). No refunds will be offered outside of this window.

2. PAYMENT TERMS & CREDENTIAL ISSUANCE
• Payment in full must be cleared prior to the agreed course commencement date,
  unless a net monthly billing profile has been authorised in advance by special
  written arrangement with Modus Training Services Ltd.
• Payment can be made via Bank Transfer, Cash, or Debit/Credit Card. Please note
  that cheques are no longer accepted as a valid method of payment.
• All training certificates and accredited registry uploads (e.g., RTITB​/AITT)
  will only be processed following the receipt of cleared course fees.

3. APPLICANT FITNESS, ATTENDANCE & REQUISITES
• It is the Client's strict responsibility to ensure that all candidates put forward
  for training are physically and mentally fit to attend the course and fully comply
  with the statutory medical requirements of HSE Approved Code of Practice L117.
• Good timekeeping is essential throughout the duration of the course. Course fees
  may be forfeited in full if any candidate is absent or excluded through lateness.
• For refresher, experienced, or conversion courses, valid proof of prior accredited
  certification must be submitted to Modus Training Services Ltd prior to course
  commencement.
• Where applicable, any person(s) attending a course must comply with Personal Protective
  Equipment (PPE) Regulations and provide their own suitable, properly maintained PPE.

4. SITE, MACHINERY & LEGISLATIVE COMPLIANCE
• It is the Client’s responsibility to ensure that all Material Handling Equipment
  (MHE), ​L​ift-trucks and operational training areas provided for on-site training
  are fully compliant, thoroughly examined (LOLER/PUWER certified), and in safe
  working order.
• Modus Training Services Ltd excludes all liability for any workplace incidents,
  accidents, or damages caused directly or indirectly by the Client's breach of
  current UK Health and Safety Legislation.

5. WORKPLACE SAFETY & ZERO-TOLERANCE POLICY
• Modus Training Services Ltd maintains a strict zero-tolerance policy toward any
  form of verbal abuse, harassment, discrimination, or intimidating behavior
  directed at our instructors or subcontractors.
• If any personnel experience hostility or abusive behavior, they are fully
  authorised to terminate training and withdraw from the client site immediately.
  In the event of a site withdrawal under this policy, all agreed fees remain
  100% payable in full.

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MODUS Training Services Ltd | CRN: 174865545 | Registered in England & Wales
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